Application [Support]
Maintenance, Optimization & Support
We keep your business running smoothly
With over 150 Odoo implementations under our belt, and counting, Bizanova knows how to help you get the most out of your Odoo implementation. We also provide the support you need to make sure that your Odoo system is optimized for maximum performance.
The key to our Application Support is that it's tailored to your exact requirements, with the flexibility to increase the resources and hours of coverage as required. We offer any combination of application, operational and technical support to save you time and budget, giving you the peace of mind to focus on growing your business.
Bizanova application support services provide to ensure the proper functioning, maintenance, and enhancement of your software solution. Our packages include a range of activities aimed at resolving issues, optimizing performance, and meeting user needs.
Bizanova Application Support Packages Include:
Troubleshooting:
Identifying and resolving issues or bugs that may arise in the application. This involves investigating reported problems, diagnosing the root cause, and implementing fixes or workarounds.
Maintenance:
Performing routine activities to keep the application in good working condition. This includes applying software updates, patches, and security fixes, as well as monitoring performance and conducting regular health checks.
User Support:
Assisting users with their queries, issues, or requests related to the application. This involves providing guidance, answering questions, and offering training or documentation to help users effectively utilize the application's features and functionalities.
Incident Management:
Responding to and managing incidents that occur within the application environment. This includes logging, prioritizing, and resolving incidents in a timely manner, ensuring minimal disruption to users and business operations.
Performance Optimization:
Monitoring and fine-tuning the application to improve its performance and efficiency. This may involve analyzing system logs, identifying bottlenecks, optimizing database queries, or implementing performance-enhancing measures.
Change Management:
Assessing and implementing changes to the application, such as introducing new features or modifications. This involves following proper change management procedures, testing changes, and ensuring smooth transitions without adversely impacting system stability.
Documentation:
Creating and maintaining documentation that provides guidance on the application's configuration, functionalities, and troubleshooting procedures. This helps users and support teams understand and address common issues effectively.